Orders on items purchased placed before 1pm will be dispatched same day Monday – Friday where the item is in stock. Please note that stock levels are checked daily, but volume of sales occasionally results in discrepancies.
In these instances, you will be informed of the wait time and offered an alternative product or a refund. Please note, repair turnaround is excluded from this timescale. Once you have placed an order, you will receive a confirmation email.
When your order is dispatched, tracking details will then be sent to you. Unfortunately, due to the speed of processing, we are unable to change your delivery address after you have placed your order.
UK Orders are sent with Royal Mail via a First Class Tracked service. Any orders processed outside the UK may incur additional charges on-top of advertised website prices.
Please do not hesitate to get in touch. Email us at hello@hazelden.co.uk and we will do our best to solve any problems.
You can cancel your order for a short period after placing it through the online store. Any money paid will be refunded upon cancellation.
Unfortunately, as we have a very fast turnaround your order cannot be cancelled once it is marked as ‘Shipped’. Our 30-day returns guarantee means that if you are unhappy with your purchase, you can return it to us in its original condition within 30 days of receipt of the item. It must be unopened, with seals and shrink-wrap intact. We will then issue you a full refund of the price you paid for the item.
Where items are not faulty, you must pay the cost of return postage. You should acquire proof of postage when returning any goods to us. We can only accept the return of opened items if they are faulty.
Please note that we reserve the right to refuse refunds after the 30-day period where the item is not faulty.
Whilst Hazelden aims to perform the Repair Services within the timeframe specified to you, the Repair Services may be subject to Events Outside Our Control, which may include waiting for new spare parts to be ordered and arrive with Hazelden. In any event, all times for performance of the Repair Services are approximate only, and Hazelden will not be liable for any compensation as a result of late delivery of the Repair Services.
The following provisions apply in relation to sending your device(s) to Hazelden:
(a) please remove all sim and memory cards from your device(s) before sending your device(s) to Hazelden for repair; and
(b) the careful shipping of your device(s) to Hazelden is your responsibility. If the device(s) arrive with Hazelden with further damage, or is/are lost in transit, you, as the shipper shall bear full responsibility for that risk of loss.
When sending your device(s) if you choose to include separate parts you are sending these at your own risk and Hazelden will not be held responsible if these parts go missing before your package is delivered to Hazelden.
Please ensure the device and parts are well packaged, sealed and wrapped so there is no damage in transit.
Any device(s) shipped to you must be examined by you upon receipt. If your device(s) is/are delivered damaged, unrepaired or with further faults you must inform Hazelden in writing within 3 days of receipt. If you do not inform Hazelden within 3 days or receipt, Hazelden shall have no liability if your device(s) is/are damaged/faulty on arrival. This does not affect your statutory rights, or any other rights under these Terms.
(a) all devices are returned by tracked next day courier but this excludes Saturday and Sunday delivery.
